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Orthopaedic - Joints

1. Hip

Hip injury does not necessarily present itself solely as pain in the hips. You may also feel it around your thigh and groin area. The more common hip injuries are fracture and dislocation of the hip, which is found to affect mainly the elderly due to various possible factors including osteoporosis. Learn about what hip injury that could be the reason behind your symptom.

Introduction

The hip joint is a large ball and socket joint that provides mobility and stabilityto your lower limb.

Common Conditions

Hip conditions known to cause pain and stiffness include:

  • Fractures
  • Dislocation
  • Osteoarthritis
  • Osteonecrosis
  • Hip Impingement

Treatments

Common hip surgeries include:

  • Total Hip Replacement
    • Introduction
      Total Hip Replacement is a surgical procedure in which the damaged cartilage and bone is removed from your hip joint and replaced with artificial components. The hip joint is one of the body’s largest weight-bearing joints, located between your thigh bone (femur) and the pelvis (acetabulum). It is a ball and socket joint in which the head of the femur is the ball and the pelvic acetabulum forms the socket. The joint surface is covered by a smooth articular cartilage which acts as a cushion and enables smooth movements of your joint.

      A number of diseases and conditions can cause damage to your articular cartilage. Total Hip Replacement surgery is an option to relieve severe arthritis pain that limits your daily activities.Total Hip Replacement may be recommended, if conservative treatment options such as anti-inflammatory medications and physical therapy do not relieve your symptoms
    • Procedure
      The surgery is performed under general anaesthesia. During the procedure a surgical cut is made over your hip to expose the hip joint and the femur is dislocated from the acetabulum. The surface of the socket is cleaned and the damaged arthritic bone is removed using a reamer. The acetabular component is inserted into the socket using screws or occasionally bone cement. A liner made of plastic or ceramic is placed inside your acetabular component. The femur or thigh bone is then prepared by removing your arthritic bone using special instruments, to exactly fit the new metal femoral component. The femoral component is then inserted to your femur either by a press fit or using bone cement. Then the femoral head component made of metal or ceramic is placed on your femoral stem. The muscles and tendons around your new joint are repaired and the incision is closed. With the Direct Anterior Approach (DAA), no muscles are cut.
    • Pro-Operative Care
      After undergoing Total Hip Replacement,you must take special care to prevent the new joint from dislocating and toensure proper healing. Some of the common precautions to be taken include:
      • Avoid combined movement of bending your hip and turning your foot inwards
      • Keep a pillow between your legs while sleeping for 6 weeks
      • Never cross your legs and bend your hips past a right angle (90 degrees)
      • You should avoid sitting on low chairs
      • You should avoid bending down to pick up things; instead, a grabber can be used to do so
      • You should use an elevated toilet seat
    • Risks
      As with any major surgical procedure, there are certain potential risks and complications involved with total hip replacement surgery. The possible complications after Total Hip Replacement include:
      • Infection:
        • Dislocation
        • Fracture of the femur or pelvis
        • Injury to nerves or blood vessels
        • Formation of blood clots in the leg veins
        • Leg length inequality
        • Hip prosthesis may wear out
        • Failure to relieve pain
        • Scar formation
        • Pressure sores
          Total Hip Replacement is one of the most successful orthopaedic procedures performed for patients with hip arthritis. This procedure can relieve pain, restore function, improve your movements at work and play, and provide you with a better quality of life.
  • Hip arthroscopy
  • Hemiarthroplasty
  • Fracture fixation

2. Knee

The knees are one of the largest and most complex joints in the human body. It is also one of the most used joints. Accidents, over-use and wear-and-tear of your knees over the years can lead to knee injuries and affect your mobility. Depending on the cause of injury, treatments include invasive and non-invasive options. Discover the common knee conditions that could be causing your symptoms.

Introduction

The knee is one of the largest and most complex joints in the human body. The knee joint is susceptible to traumatic and degenerative conditions.

Common Conditions

Some of the most common causes of knee pain include:

  • Anterior cruciate ligament (ACL) injury
  • Posterior cruciate ligament (PCL) injury
  • Osteoarthritis
  • Meniscus Tear
  • Cartilage Damage

Treatments

  • Total Knee Replacement
  • Knee arthroscopy
  • ACL reconstruction
  • Knee osteotom
  • Fracture fixation

3. Shoulder

The shoulder is a ball-and-joint socket, cushioned by a layer of cartilage. The shoulder is the most mobile joint and an important area of the body as it makes it possible for your arm to move in a circular motion. Shoulder pain can be caused by an injury, repetitive movements due to the nature of your job or degeneration of the joint associated with age. Find out the cause of your shoulder pain with the help of some information below.

Introduction

The shoulder is one of the most mobile joints in your body. Ironically, it is also one of the most commonly injured joints in the upper limb due to its mobility.

Common Conditions

Some of the most common problems associated with the shoulder are:

  • Osteoarthritis
  • Rotator cuff tear
  • Impingement
  • Instability

Treatments

Common shoulder surgeries include:

  • Shoulder arthroscopy
  • Rotator cuff repair
  • Shoulder replacement
  • Shoulder fracture fixation
  • Frozen shoulder manipulation

4. Elbow

The shoulder is a ball-and-joint socket, cushioned by a layer of cartilage. The shoulder is the most mobile joint and an important area of the body as it makes it possible for your arm to move in a circular motion. Shoulder pain can be caused by an injury, repetitive movements due to the nature of your job or degeneration of the joint associated with age. Find out the cause of your shoulder pain with the help of some information below.

From sprains, strains, dislocation and chronic injuries, injury to the elbow can affect the young and old. Elbow injuries can be minor or serious. Nonetheless, consulting a medical expert to address the symptom is crucial. If you’re experiencing elbow pain, explore below to understand the possible reasons of your injury.

Introduction

Located in close proximity with the shoulder, your elbow joints are prone to traumatic and ‘repetitive’ overuse injuries.

Conditions

Common conditions of elbow include:

  • Fractures
  • Dislocations
  • Osteoarthritis
  • Tennis elbow
  • Golfers elbow

Treatments

Common elbow surgeries include:

  • Elbow fracture fixation
  • Elbow arthroscopy
  • Elbow replacement
  • Elbow ligament reconstruction

5. Hand & Wrist

There are various factors behind hand and wrist pain. If left untreated, your condition may progress and lead to long-term issues that can affect hand function or worse, permanent disability. Discover the possible reasons to hand and wrist pain.

Introduction

Our hands serve many purposes such as to write, draw, eat, dress and many other activities.

Conditions

Hands are also prone to injuries and overuse conditions such as:

  • Carpal tunnel syndrome
  • DeQuervains tenosynovitis
  • Trigger finger
  • Trigger thumb
  • Fractures and dislocations

Treatments

Common hand surgeries are:

  • Carpal tunnel decompression
  • Trigger finger release
  • Fracture fixation
  • Wrist fusion
  • Scaphoid fixation

6. Foot & Ankle

There are various factors behind hand and wrist pain. If left untreated, your condition may progress and lead to long-term issues that can affect hand function or worse, permanent disability. Discover the possible reasons to hand and wrist pain.

Ankle and foot injuries can happen to anyone and at any age. Injuries to the ankle and foot are not unusual. It can be caused by a fall or accident (known as acute injury), overuse or due to a chronic degenerative condition. From severe pain to bothersome prolonged discomfort, learn about what could be causing your symptoms.

Introduction

Each foot is made up of 26 bones, 30 joints and more than 100 muscles, tendons, and ligaments. The unique anatomy of the foot and ankle works together to provide you with support, balance, and mobility.

Common Conditions

Common conditions affecting the foot and ankle region include:

  • Achilles tendinitis
  • Osteoarthritis
  • Cartilage damage
  • Diabetic foot problem
  • Dislocation
  • Plantar fasciitis (foot pain)
  • Fractures
  • Gout
  • Sprains
  • Tendonitis (tendinitis)

Treatments

Common foot and ankle procedures include:

  • Bunion surgery
  • Ankle fusion
  • Ankle ligament reconstruction
  • Flat foot correction
  • Diabetic foot surgery
  • Fracture fixation

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Premium Suite

RM 1,880.00

  • Family lounge with additional sofa bed, smart TV and washroom
  • Lounge pantry with full-size refrigerator, microwave and kettle
  • Sofa bed
  • Wardrobe
  • Attached bathroom for patient
  • Writing desk
  • Smart locker
  • Free Wi-Fi
  • Compact refrigerator
  • Complimentary parking for 1 entry per day

Junior Suite

RM 1,280.00

  • Family lounge with additional sofa bed, smart TV and washroom
  • Lounge pantry with compact refrigerator, microwave and kettle
  • Sofa bed
  • Wardrobe
  • Attached bathroom for patient
  • Writing desk
  • Smart locker
  • Free WiFi
  • Complimentary parking for 1 entry per day

Premium Plus Single

RM 480.00

  • Family area with additional smart TV    
  • Kitchenette with compact refrigerator, microwave and kettle
  • Sofa bed    
  • Wardrobe
  • Attached bathroom for patient  
  • Writing desk
  • Smart locker    
  • Free WiFi

Premium Single

RM 330.00

  • Smart TV    
  • Compact refrigerator and kettle
  • Sleeper chair  
  • Wardrobe
  • Attached bathroom for patient  
  • Writing desk
  • Smart locker    
  • Free Wi-Fi

Other Rates:

  • ICU: RM480.00
  • Open HDU: RM380.00
  • HDU Room: RM380.00

Standard Single

RM 220.00

  • Smart TV
  • Compact refrigerator and kettle
  • Sleeper chair  
  • Wardrobe
  • Attached bathroom for patient  
  • Free WiFi
  • Smart locker

Other Rates:

  • ICU: RM480.00
  • Open HDU: RM380.00
  • HDU Room: RM380.00
  • 2 Bedded Room: RM 110.00

Asia OneHealthcare Group Privacy And Personal Data Protection Policy

The Personal Data Protection Act 2010 (the “Act”), which regulates the processing of personal data in commercial transactions apply to Asia OneHealthcare Sdn Bhd (formerly known as Columbia Asia Healthcare Sdn Bhd) and its subsidiaries and related corporations (“our”, “us” or “we” or “Asia OneHealthcare”). For the purpose of this Asia OneHealthcare Group Privacy and Personal Data Protection Policy (“Policy”), the terms “personal data” and “processing” shall have the same meaning as prescribed in the Act.

This Policy sets out how Asia OneHealthcare Group uses and protects your personal information that you give us. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Policy.

This Policy is issued to all our immediate and/or prospective clients, employees, medical specialists, consultants, goods and/or service providers pursuant to the Act and serves as our personal data protection notice in accordance with the Act.

1. Consent

This Policy serves to inform you that your personal data is being processed by us or on our behalf. By providing us with your Personal Data or continuing to communicate with us, we shall regard that you have consented to the processing of such data pursuant to this Policy.

2. Description of Personal Data

We may collect a variety of information and/or data about yourself (“Personal Data”) including but not limited to your name, date of birth, race, religion, gender, company name, Malaysian Identification Card number or Passport number, nationality, biometrics information, DNA profiles, email address, address, contact number, credit card details, bank account details, health information, minor’s data, food preference, allergy, photographs, occupation, education, marital status, video recording, CCTV images, medical records, and all other personal data we again collect from you on any subsequent occasion.

3. Purpose

Your Personal Data is being or is to be collected and further processed for:
(a) performing pre-contractual activities and our contractual obligations with you and ensuring the performance by you of your pre-contractual and contractual obligations to us;
(b) ensuring that you continue to receive medical treatment;
(c) contacting you in case of any change of appointment dates;
(d) managing medical records and medical reports;
(e) facilitating payment process relating to the patients;
(f) reporting personal data to the relevant bodies and/or third parties under the laws applicable to healthcare industry;
(g) sharing personal data with the group holding company and related companies as defined under the Companies Act 2016;
(h) conducting research, analysis and improvement;
(i) marketing and advertisement purposes and surveys;
(j) facilitating overseas patient’s personal requirements (for example, visa applications);
(k) administering and responding to request, queries, complaints and legal issues;
(l) facilitating human resource management activities relating to employees;
(m) for submission, registration of relevant forms, licences to regulatory authorities and/or third parties under laws applicable to healthcare industries;
(n) for education and training (with anonymized data where possible);
(o) assessing your credit worthiness and processing any payments relevant to you;
(p) insurance purposes, third party administration and any other third parties;
(q) purposes of enforcing our legal rights and / or obtaining professional or legal advice;
(r) internal records management;
(s) conducting internal activities such as evaluating the effectiveness of marketing, market surveys/research, trend analysis, statistic compilation, reporting, audit, compliance, risk management, and data analytics to improve our services;
(t) complying with any legal or regulatory requirements such as audit and/or requests from regulatory bodies;
(u) instituting debt recovery proceedings against defaulters;
(v) providing and improving our products and/or services to you and advertising and providing you with information (such as events, offers or promotions) relating to our and our related corporations’ and business partners’ products and/or services, including without limitation sending you e-newsletters, promotional marketing materials, facilitating your participation in any contests or events, seasonal/birthday greetings and messages, gifts and/or vouchers;
(w) managing and giving effect to your commercial transaction with us;
(x) granting you access to, and monitoring your use of, any online platforms, mobile applications or sites owned,
operated or managed by us or on our behalf (“Platform”) and administering and managing the Platform; and/or
(y) such other purposes incidental or in furtherance to the above purposes.
(collectively, the “Purposes”).

4. Source of Personal Data

Your Personal Data is being or is to be collected:
(a) directly from you or your representative when you or your representative fill in form to register to use our products and/or services including any online forms and registration forms at our facilities, or contact us via emails, letters or telephone calls, or when taking part in customer surveys and promotions and during marketing activities;
(b) when you inquire or use our products/services or events, including without limitation when you use our Platform (via the Platform and/or cookies);
(c) from any information or document submitted or provided by you to us for any of the Purposes (such as your identity card, passport, salary slip and/or bank statement), including without limitation questionnaires or survey forms;
(d) from any third parties connected with you such as your employer / potential employer, agents, insurance companies, and/or other healthcare facilities/providers;
(e) from such other sources to whom you have given your consent to disclose information relating to you;
(f) from events;
(g) from CCTV recordings;
(h) from audio/video recordings;
(i) from doctors’ letters;
(j) from medical reports/records; from all other personal data we again collect from you on any subsequent occasion; and
(k) from all other information that you may provide us from time to time.

5. Access to, correction of and limiting the processing of Personal Data

a. Subject to provisions of the Act, you have the right to request access to and to request correction of your Personal Data and to contact us with any inquiries or complaints in respect of your Personal Data (including the possible choices and means for limiting the processing of your Personal Data or, to cease or not begin processing your Personal Data for purposes of direct marketing) by contacting us as per the details set out in the List of Contacts here.

b. Subject to provisions of the Act, you may, upon payment of a prescribed fee, make a data access request in writing to us by completing a Data Access Request Form which is attached as Appendix A, and returning the same to us.

c. Subject to applicable legal restrictions, contractual conditions and reasonable time period given to us, you may withdraw or amend, in full or in part, your consent given previously for use of your Personal Data.

d. Depending on your request, there may be circumstances where we refuse to comply with a data access request or a data correction request and shall, by notice in writing, inform you of our refusal and the reasons of our refusal.

e. We may also require the requestor of Personal Data (where the requestor is not the owner of Personal Data) to provide consent form of the owner of Personal Data authorizing and indemnifying us to release or correct the Personal Data.

6. Compulsory Personal Data
It is obligatory that you supply us the details marked with asterisk (*) or specified as compulsory in our forms (collectively, “Compulsory Personal Data”).

7. Consequences of Refusal / Failure to Provide Personal Data
If you refuse or fail to provide any Compulsory Personal Data or limit the processing of your Personal Data by us, it may result in the following for which we shall not be held liable for any of the consequences arising from:
(a) the inability of parties to formalize any contract and/or agreement, to facilitate provision of our services or to hire human resources;
(b) the inability for us to continue to administer any relationship in place between you and us, provide you with services and/or products requested or continue to perform any contractual obligations owed to you (if any);
(c) the inability for us to update you on our latest services and/or products and/or appointment dates;
(d) the inability to complete transactions in relation to our products and/or services;
(e) the inability to comply with any applicable law, regulation, direction, court order, guidelines and/or codes applicable to us; and/or
(f) the termination of any arrangements/agreements/contracts between you and us.

8. Disclosure of Personal Data
We disclose or may disclose your Personal Data to the following
(a) other entities within the Asia OneHealthcare Group and our related corporations;
(b) our medical specialists/consultants who treat patients in our hospitals;
(c) insurance companies and/or managed care organizations;
(d) banks, financial institutions, credit card or debit card issuers for processing of payment;
(e) credit check companies;
(f) debt collection agencies to recover outstanding debt owing to us;
(g) your employer;
(h) your next of kin or your emergency contact person as may be notified to us from time to time;
(i) research organizations;
(j) social welfare organization;
(k) medical and healthcare professionals;
(l) external counterparts for situations where a patient is transferred to another government or private healthcare facilities;
(m) parents or guardians of minors;
(n) service providers, suppliers, agents, contractors and vendors who process data for us such as medical specialists in our hospitals, outsourced data centres and outside labs providing diagnostic services;
(o) laboratories and diagnostic service providers who may be outside the control of the private hospital environment
(p) data centers which host data for the hospitals;
(q) external lawyers;
(r) external auditors and accountants;
(s) governmental bodies, their agencies and other related organisations such as Ministry of Health, Ministry of Human Resources, Ministry of Home Affairs, Malaysian Anti-Corruption Commission, Inland Revenue Department, Malaysian Department of Insolvency, Royal Malaysian Police, Malaysian Medical Council, Malaysian Dental Council and Malaysian Medical Association;
(t) regulatory and/or statutory bodies and approved bodies that collect employee benefits which include Social Security Organisation (SOCSO), Zakat, Employees Provident Fund, Lembaga Tabung Haji and Employees Insurance Scheme;
(u) accreditation bodies; and
(v) any such third party requested or authorized by you for any of the Purposes.
Our third-party data processors are required to process your Personal Data in line with principles specified by us and/or the applicable law. They are also held responsible for securing your Personal Data at an appropriate level of security in relation to applicable data protection laws and accepted industry standards.

9. Protection of Personal Data
Your Personal Data will be kept and processed in a secured manner by us. We are committed to take appropriate administrative and security safeguards and procedures to prevent unlawful processing of, and the accidental loss,
destruction or damage to your Personal Data. Access to your Personal Data is limited to and provided only to relevant controllers for the purpose of performing their duties or otherwise in line with this Policy.

10. Third party personal data
We may require your assistance if the personal data relating to other persons (for example, your next of kin) is required to process your Personal Data for the Purposes and you hereby agree to use your best endeavors to assist us when required. In the event that personal data of any third party is supplied by you to us, you shall ensure that such third party has read this Policy and consented to us collecting his/her personal data for any of the Purposes prior to the supply of his/her personal data to us.

11. Transfer of Personal Data to places outside Malaysia
To the extent where this is permitted under law, we may transfer your Personal Data to a place outside Malaysia pursuant to the Purposes stated in this Policy and you hereby give your consent to the transfer.

12. Accuracy of your Personal Data
We will take reasonable steps to ensure the accuracy and completeness of your Personal Data. You are responsible for ensuring that the information you provide to us is accurate, complete, not misleading and kept up to date.

13. Personal Data of minors and others
In respect of: (i) personal data relating to a minor (i.e. individuals under 18 years of age, “Minor”), please note that consent is required from the Minor’s parent or guardian or person who has parental responsibility over the Minor; and (ii) an individual who is deemed incapable of managing his/her own affairs (“Special Person”), please note that we require consent from the person appointed by a court to manage the Special Person’s affairs or the person who has been legally or validly authorised to act on the Special Person’s behalf. Where applicable, you hereby confirm that you are authorised to act on the Minor’s or the Special Person’s behalf as described above and that you consent, on the Minor’s or the Special Person’s behalf, to the processing (including disclosure and transfer) of the Minor’s or the Special Person’s personal data in accordance with this Policy. In the event that you submit any of your Personal Data to us (in addition to the Minor’s personal data or the Special Person’s personal data), you also consent to the processing of your Personal Data in accordance with this Policy. We may process your Personal Data (in addition to the Minor’s Personal Data or the Special Person’s Personal Data) pursuant to this Policy by virtue of this provision, or if we rely on any other legal bases available under any applicable laws.

14. Conflict
In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Policy, the English version shall prevail.

15. Changes to this Policy
We may change this Policy as needed for example, to comply with the changes in business operations or laws or regulations. We will notify you of any changes to this Policy via notices on our Platform or other appropriate means (e.g. by updating this page). You should check this page from time to time to ensure that you are updated on any changes. By continuing to use our products/services, communicate with us and/or access or use any of our Platform, and/or agreeing by ticking the box we provide specifically for processing of Personal Data, after being notified of any changes to this Policy, you will be considered as having agreed to such changes.

Asia OneHealthcare Group Privacy And Personal Data Protection Policy

The Personal Data Protection Act 2010 (the “Act”), which regulates the processing of personal data in commercial transactions apply to Asia OneHealthcare Sdn Bhd (formerly known as Columbia Asia Healthcare Sdn Bhd) and its subsidiaries and related corporations (“our”, “us” or “we” or “Asia OneHealthcare”). For the purpose of this Asia OneHealthcare Group Privacy and Personal Data Protection Policy (“Policy”), the terms “personal data” and “processing” shall have the same meaning as prescribed in the Act.

This Policy sets out how Asia OneHealthcare Group uses and protects your personal information that you give us. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Policy.

This Policy is issued to all our immediate and/or prospective clients, employees, medical specialists, consultants, goods and/or service providers pursuant to the Act and serves as our personal data protection notice in accordance with the Act.

1. Consent

This Policy serves to inform you that your personal data is being processed by us or on our behalf. By providing us with your Personal Data or continuing to communicate with us, we shall regard that you have consented to the processing of such data pursuant to this Policy.

2. Description of Personal Data

We may collect a variety of information and/or data about yourself (“Personal Data”) including but not limited to your name, date of birth, race, religion, gender, company name, Malaysian Identification Card number or Passport number, nationality, biometrics information, DNA profiles, email address, address, contact number, credit card details, bank account details, health information, minor’s data, food preference, allergy, photographs, occupation, education, marital status, video recording, CCTV images, medical records, and all other personal data we again collect from you on any subsequent occasion.

3. Purpose

Your Personal Data is being or is to be collected and further processed for:
(a) performing pre-contractual activities and our contractual obligations with you and ensuring the performance by you of your pre-contractual and contractual obligations to us;
(b) ensuring that you continue to receive medical treatment;
(c) contacting you in case of any change of appointment dates;
(d) managing medical records and medical reports;
(e) facilitating payment process relating to the patients;
(f) reporting personal data to the relevant bodies and/or third parties under the laws applicable to healthcare industry;
(g) sharing personal data with the group holding company and related companies as defined under the Companies Act 2016;
(h) conducting research, analysis and improvement;
(i) marketing and advertisement purposes and surveys;
(j) facilitating overseas patient’s personal requirements (for example, visa applications);
(k) administering and responding to request, queries, complaints and legal issues;
(l) facilitating human resource management activities relating to employees;
(m) for submission, registration of relevant forms, licences to regulatory authorities and/or third parties under laws applicable to healthcare industries;
(n) for education and training (with anonymized data where possible);
(o) assessing your credit worthiness and processing any payments relevant to you;
(p) insurance purposes, third party administration and any other third parties;
(q) purposes of enforcing our legal rights and / or obtaining professional or legal advice;
(r) internal records management;
(s) conducting internal activities such as evaluating the effectiveness of marketing, market surveys/research, trend analysis, statistic compilation, reporting, audit, compliance, risk management, and data analytics to improve our services;
(t) complying with any legal or regulatory requirements such as audit and/or requests from regulatory bodies;
(u) instituting debt recovery proceedings against defaulters;
(v) providing and improving our products and/or services to you and advertising and providing you with information (such as events, offers or promotions) relating to our and our related corporations’ and business partners’ products and/or services, including without limitation sending you e-newsletters, promotional marketing materials, facilitating your participation in any contests or events, seasonal/birthday greetings and messages, gifts and/or vouchers;
(w) managing and giving effect to your commercial transaction with us;
(x) granting you access to, and monitoring your use of, any online platforms, mobile applications or sites owned,
operated or managed by us or on our behalf (“Platform”) and administering and managing the Platform; and/or
(y) such other purposes incidental or in furtherance to the above purposes.
(collectively, the “Purposes”).

4. Source of Personal Data

Your Personal Data is being or is to be collected:
(a) directly from you or your representative when you or your representative fill in form to register to use our products and/or services including any online forms and registration forms at our facilities, or contact us via emails, letters or telephone calls, or when taking part in customer surveys and promotions and during marketing activities;
(b) when you inquire or use our products/services or events, including without limitation when you use our Platform (via the Platform and/or cookies);
(c) from any information or document submitted or provided by you to us for any of the Purposes (such as your identity card, passport, salary slip and/or bank statement), including without limitation questionnaires or survey forms;
(d) from any third parties connected with you such as your employer / potential employer, agents, insurance companies, and/or other healthcare facilities/providers;
(e) from such other sources to whom you have given your consent to disclose information relating to you;
(f) from events;
(g) from CCTV recordings;
(h) from audio/video recordings;
(i) from doctors’ letters;
(j) from medical reports/records; from all other personal data we again collect from you on any subsequent occasion; and
(k) from all other information that you may provide us from time to time.

5. Access to, correction of and limiting the processing of Personal Data

a. Subject to provisions of the Act, you have the right to request access to and to request correction of your Personal Data and to contact us with any inquiries or complaints in respect of your Personal Data (including the possible choices and means for limiting the processing of your Personal Data or, to cease or not begin processing your Personal Data for purposes of direct marketing) by contacting us as per the details set out in the List of Contacts here.

b. Subject to provisions of the Act, you may, upon payment of a prescribed fee, make a data access request in writing to us by completing a Data Access Request Form which is attached as Appendix A, and returning the same to us.

c. Subject to applicable legal restrictions, contractual conditions and reasonable time period given to us, you may withdraw or amend, in full or in part, your consent given previously for use of your Personal Data.

d. Depending on your request, there may be circumstances where we refuse to comply with a data access request or a data correction request and shall, by notice in writing, inform you of our refusal and the reasons of our refusal.

e. We may also require the requestor of Personal Data (where the requestor is not the owner of Personal Data) to provide consent form of the owner of Personal Data authorizing and indemnifying us to release or correct the Personal Data.

6. Compulsory Personal Data
It is obligatory that you supply us the details marked with asterisk (*) or specified as compulsory in our forms (collectively, “Compulsory Personal Data”).

7. Consequences of Refusal / Failure to Provide Personal Data
If you refuse or fail to provide any Compulsory Personal Data or limit the processing of your Personal Data by us, it may result in the following for which we shall not be held liable for any of the consequences arising from:
(a) the inability of parties to formalize any contract and/or agreement, to facilitate provision of our services or to hire human resources;
(b) the inability for us to continue to administer any relationship in place between you and us, provide you with services and/or products requested or continue to perform any contractual obligations owed to you (if any);
(c) the inability for us to update you on our latest services and/or products and/or appointment dates;
(d) the inability to complete transactions in relation to our products and/or services;
(e) the inability to comply with any applicable law, regulation, direction, court order, guidelines and/or codes applicable to us; and/or
(f) the termination of any arrangements/agreements/contracts between you and us.

8. Disclosure of Personal Data
We disclose or may disclose your Personal Data to the following
(a) other entities within the Asia OneHealthcare Group and our related corporations;
(b) our medical specialists/consultants who treat patients in our hospitals;
(c) insurance companies and/or managed care organizations;
(d) banks, financial institutions, credit card or debit card issuers for processing of payment;
(e) credit check companies;
(f) debt collection agencies to recover outstanding debt owing to us;
(g) your employer;
(h) your next of kin or your emergency contact person as may be notified to us from time to time;
(i) research organizations;
(j) social welfare organization;
(k) medical and healthcare professionals;
(l) external counterparts for situations where a patient is transferred to another government or private healthcare facilities;
(m) parents or guardians of minors;
(n) service providers, suppliers, agents, contractors and vendors who process data for us such as medical specialists in our hospitals, outsourced data centres and outside labs providing diagnostic services;
(o) laboratories and diagnostic service providers who may be outside the control of the private hospital environment
(p) data centers which host data for the hospitals;
(q) external lawyers;
(r) external auditors and accountants;
(s) governmental bodies, their agencies and other related organisations such as Ministry of Health, Ministry of Human Resources, Ministry of Home Affairs, Malaysian Anti-Corruption Commission, Inland Revenue Department, Malaysian Department of Insolvency, Royal Malaysian Police, Malaysian Medical Council, Malaysian Dental Council and Malaysian Medical Association;
(t) regulatory and/or statutory bodies and approved bodies that collect employee benefits which include Social Security Organisation (SOCSO), Zakat, Employees Provident Fund, Lembaga Tabung Haji and Employees Insurance Scheme;
(u) accreditation bodies; and
(v) any such third party requested or authorized by you for any of the Purposes.
Our third-party data processors are required to process your Personal Data in line with principles specified by us and/or the applicable law. They are also held responsible for securing your Personal Data at an appropriate level of security in relation to applicable data protection laws and accepted industry standards.

9. Protection of Personal Data
Your Personal Data will be kept and processed in a secured manner by us. We are committed to take appropriate administrative and security safeguards and procedures to prevent unlawful processing of, and the accidental loss,
destruction or damage to your Personal Data. Access to your Personal Data is limited to and provided only to relevant controllers for the purpose of performing their duties or otherwise in line with this Policy.

10. Third party personal data
We may require your assistance if the personal data relating to other persons (for example, your next of kin) is required to process your Personal Data for the Purposes and you hereby agree to use your best endeavors to assist us when required. In the event that personal data of any third party is supplied by you to us, you shall ensure that such third party has read this Policy and consented to us collecting his/her personal data for any of the Purposes prior to the supply of his/her personal data to us.

11. Transfer of Personal Data to places outside Malaysia
To the extent where this is permitted under law, we may transfer your Personal Data to a place outside Malaysia pursuant to the Purposes stated in this Policy and you hereby give your consent to the transfer.

12. Accuracy of your Personal Data
We will take reasonable steps to ensure the accuracy and completeness of your Personal Data. You are responsible for ensuring that the information you provide to us is accurate, complete, not misleading and kept up to date.

13. Personal Data of minors and others
In respect of: (i) personal data relating to a minor (i.e. individuals under 18 years of age, “Minor”), please note that consent is required from the Minor’s parent or guardian or person who has parental responsibility over the Minor; and (ii) an individual who is deemed incapable of managing his/her own affairs (“Special Person”), please note that we require consent from the person appointed by a court to manage the Special Person’s affairs or the person who has been legally or validly authorised to act on the Special Person’s behalf. Where applicable, you hereby confirm that you are authorised to act on the Minor’s or the Special Person’s behalf as described above and that you consent, on the Minor’s or the Special Person’s behalf, to the processing (including disclosure and transfer) of the Minor’s or the Special Person’s personal data in accordance with this Policy. In the event that you submit any of your Personal Data to us (in addition to the Minor’s personal data or the Special Person’s personal data), you also consent to the processing of your Personal Data in accordance with this Policy. We may process your Personal Data (in addition to the Minor’s Personal Data or the Special Person’s Personal Data) pursuant to this Policy by virtue of this provision, or if we rely on any other legal bases available under any applicable laws.

14. Conflict
In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Policy, the English version shall prevail.

15. Changes to this Policy
We may change this Policy as needed for example, to comply with the changes in business operations or laws or regulations. We will notify you of any changes to this Policy via notices on our Platform or other appropriate means (e.g. by updating this page). You should check this page from time to time to ensure that you are updated on any changes. By continuing to use our products/services, communicate with us and/or access or use any of our Platform, and/or agreeing by ticking the box we provide specifically for processing of Personal Data, after being notified of any changes to this Policy, you will be considered as having agreed to such changes.

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